📦 Frequently Asked Questions (FAQ)

Please read our FAQ before contacting us. Most common questions are already answered below.

🗓 Restocks

When will you restock?

Our next restock is expected around late January 2027.

We cannot provide exact dates, as delays may occur beyond our control.

Please do not email us about restock dates, as we cannot provide any additional information.

🌍 Shipping

Do you ship worldwide?

We only ship to countries listed during checkout.

UK customers: The minimum order value is £135, excluding VAT and shipping costs. For larger UK orders, please contact us before ordering.

How quickly will my order be shipped?

• Small orders: Usually dispatched within 1–2 business days.

• Large orders: Processing may take approximately one week.

We always ship as quickly as possible, depending on our workload.

We do not offer priority processing. If your order is urgent, please order well in advance.

How long does delivery take?

Delivery times vary depending on your location.

We ship mainland orders via DPD (daily pickup) and certain island destinations via PostNL.

Please follow your tracking information for delivery updates. Delivery dates cannot be guaranteed.

Can I track my package?

Yes! You will receive a tracking number by email once your order has been dispatched.

📬 Please also check your spam or junk folder.

📏 Product Sizing & Custom Requests

Can you make custom protectors?

No, we do not offer custom-made protectors. However, we regularly introduce new sizes.

Can you recommend a protector for a specific item?

Yes! We have developed a sizing application to check whether one of our existing protectors fits your item.

Please email us the exact item name and dimensions (L × W × H in cm) so we can check our system.

Requests without this information cannot be processed.

Why aren't all dimensions listed in the product descriptions?

To protect our designs, we have not published every dimension. However, due to increasing demand, we are gradually adding dimensions to newer products.

If you need help finding a suitable protector, please provide:

Both the item name and exact dimensions are required.

💳 Payments

Which payment methods do you accept?

We only accept the payment methods available during checkout.

View available payment methods

🌐 Language & Communication

Can I contact you in my own language?

As we serve customers worldwide and do not yet have multilingual customer support, we kindly ask all customers to communicate in English.

If needed, please use an online translation tool. This helps us respond more efficiently.

✉️ Contact & Support

Please check our FAQ before sending an email.

If your question is already answered above, we kindly ask you to refer to the FAQ instead of contacting us.

If you cannot find your answer, we are happy to help!

For sizing requests, always include the item name and exact dimensions in centimetres.

💳 Payments

Do you accept credit cards (Visa, etc.)?
No, we only accept the payment methods listed on our checkout page.

[View available payment methods →] 

If you have a question that isn't answered here, feel free to contact us—just please check this FAQ first! 😊

Have any other question? Use the contact form : Contact me